Data & Privacy

Privacy Policy

This website is owned and maintained by:

Nben Malla
Great George St,
Bristol, United Kingdom
info@nben.com.np

Welcome

This website collects certain information when you visit and interact with it. We care about your privacy and the information you share with us, and we want you to understand how we collect, use and protect that information. Nben Malla is respectful of data privacy and adopts best practices in compliance with applicable privacy laws and regulations, including the European Union General Data Protection Regulation ("GDPR") and the data protection laws of the United Kingdom, Ireland and the Netherlands.

This Privacy Policy describes our policies and practices regarding the information collected on this website and sets out your privacy rights. By using this website, you agree to the collection and use of your personal data as described in this policy.

What Information Do We Collect?

When you visit this website or submit an enquiry through it, we may collect personal information that you voluntarily provide to us. This includes your name, email address, telephone number and the content of any message you choose to send us. The information you provide is given freely and with your knowledge at the time of submission.

We also collect certain technical data automatically when you browse this website. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, and the time and duration of your visit. This data is collected through cookies and similar tracking technologies. On its own, this technical data does not identify you as an individual, but it may be combined with other information you have provided to us.

Why Do We Collect Your Information?

We collect and use your personal information only for legitimate purposes directly related to the operation of this website and the delivery of our services. Specifically, we use the information you provide to respond to your enquiries, to keep you informed about our work and services where you have expressed an interest, and to follow up on any requests you have made through the website.

We use the technical data collected automatically to understand how visitors interact with this website, to identify and resolve errors or technical issues, and to improve the overall structure, content and performance of the website for all users. We do not use your personal data for automated decision-making, profiling or any purpose beyond those described in this Privacy Policy.

What Is Our Legal Basis for Processing Your Data?

Under the GDPR, all processing of personal data must be grounded in a lawful legal basis. Where you voluntarily submit your personal information through a contact form or by email, the legal basis for processing that data is your consent, freely given at the time of submission. Where we process technical data collected automatically through cookies and analytics tools, the legal basis is our legitimate interest in maintaining and improving this website.

Where we are required by law to retain or disclose certain information, the legal basis is compliance with a legal obligation. You may withdraw your consent at any time by contacting us at info@nben.com.np. Such withdrawal will not affect the lawfulness of any processing carried out prior to the withdrawal.

Who Do We Share Your Information With?

We do not sell, rent or trade your personal data to any third party for their own commercial or marketing purposes. We may share your data with trusted service providers who assist us in operating this website, such as hosting providers and analytics platforms. In all such cases, these parties are contractually bound to process your data only on our instructions, to maintain it in confidence and to use it for specified purposes only.

We also reserve the right to disclose personal data to any third party if we reasonably believe we are required to do so for any of the following reasons:

(i) by law;

(ii) to comply with legal processes or governmental requests;

(iii) to prevent, investigate, detect or prosecute criminal offences or attacks on the technical integrity of the website or our network; and/or

(iv) to protect the rights, property or safety of ourselves, the users of this website or the public.

In all other circumstances, your personal data will not be shared without your explicit consent.

How Long Do We Retain Your Data?

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact and enquiry data is kept for a reasonable period sufficient to allow us to respond to and follow up on your communication. Technical and analytics data is retained in accordance with the retention settings of the tools used to collect it.

We will not retain your personal information for a period longer than necessary for the fulfilment of the purposes for which it was collected. Once your data is no longer required, it is securely deleted or anonymized so that it can no longer be associated with you as an individual.

Your Rights Over Your Personal Data

Except as set out above, we will not disclose any of your personal information to any third party without your consent. If you are located in the European Union, the European Economic Area or the United Kingdom, the GDPR grants you a comprehensive set of rights in relation to your personal data. You may at any time request that we:

(i) inform you of the data we hold concerning you;

(ii) correct such data if it is inaccurate or incomplete;

(iii) cease to send you any marketing communications;

(iv) delete from our records any personal data we may hold on you; or

(v) provide your data to you in a structured, commonly used and machine-readable format.

If you wish to exercise any of these rights, please contact us at info@nben.com.np, specifying your full name, telephone number and the nature of your request. We will respond within the timeframe required by applicable law. We may charge a reasonable fee for processing certain data requests.

How Do We Protect Your Data?

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction or disclosure. These measures are reviewed and updated on a regular basis to ensure they remain effective and proportionate to the nature of the data we process. Our servers are protected by reasonable physical and electronic security measures in order to safeguard the privacy of your information from unauthorized access or improper use.

However, you acknowledge that no method of transmission over the internet is entirely secure. While we take every reasonable precaution, we cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with this website is no longer secure, please contact us immediately at info@nben.com.np.

Third-Party Links

This Privacy Policy applies solely to information collected through this website and does not extend to any third-party websites. This website may contain links to external websites operated by third parties, provided for your convenient reference only. We do not control, endorse or warrant the content, accuracy or security of information on such websites or their privacy policies and practices. Please be aware of this when clicking on any links to third-party websites from our site, and we encourage you to review the privacy policy of any external website before submitting personal information to them.

Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time as necessary to reflect changes in our practices, legal requirements or operational needs. We will post a notice on this website if there are material changes to this policy, but you should also check this page periodically to review the current version. Your continued use of this website after changes have been posted will constitute your acceptance of the updated Privacy Policy.

Need Help? Get in Touch

If you have any questions, concerns or complaints about Nben Malla's personal data practices or this Privacy Policy, we encourage you to contact us directly. We are committed to resolving any concerns promptly and transparently.

If you believe you have suffered harm due to a breach of your rights under this Privacy Policy, and Nben Malla has not handled your complaint in a reasonably satisfactory manner, any EU resident may also file a complaint with the applicable supervisory authority.

Nben Malla has also designated a representative in the EU:

EU Representative:
South-West Inner City,
Dublin, Ireland.
info.ie@nben.com.np